Website: https://www.stoneacre.co.uk
Phone: 01405 744000
Address: Omega Boulevard, Capitol Park, Thorne DN8 5TX
About company:
Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest growing and most successful car dealer groups. We are proud that profits are retained in the business to allow for expansion and refurbishment of our premises to ensure that we have the latest technology and are able to adapt to our customers ever changing needs. This philosophy engages our teams which allows us to promote our company value of “careers for life”
We operate from 64 locations across England and Wales and have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars and commercial vehicles, the group also offers servicing, parts and bodyshop facilities.
We currently have over 2700 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.
Stoneacre Motor Group has had its own Ofsted regulated school since 2015 offering apprenticeships across all sectors and continuous professional development for all employees. Stoneacre Academy had its first full Ofsted inspection in July 2021 and Graded ‘Outstanding’ in every category.
Since i bought my Peugeot 3008 gt line 2 years ago from Stoneacre at Harrogate, i had returned 3 times. Twice for servicing and once for a battery problem. On buying 2 years ago this dealership was a Peugeot franchise, since then on the 3 return visits there were obvious signs of change. No showroom new cars just any random second-hand car. I asked what was going on, and was told new cars not available. Second visit a Ford sign appeared yet still no one told me it was no longer a Peugeot dealership. On my third visit yesterday the dealership is now full of ford cars, yet no one over the last year thought it necessary to inform me. The atmosphere in the showroom is cold, with customer care a distant memory. I agreed a price on my service a couple of weeks ago, yet yesterday there was going to be extra’s ??? Last service a year ago didn’t include checking the battery, so a few weeks later i had a failure to start issue requiring a RAC call out to tell me it was a contact problem with the battery. Simply no confidence with this dealership due to failed service and customer service. Yesterday was my final visit. I will go elsewhere for my cars and servicing. They have gone so down hill as a dealership.
Can’t say thank you enough to Stoneacre Sheffield for their fantastic service.Very professional from start to finish.The whole process was extremely quick,professional and a painless experience from start to finish.I dealt with the most helpful and efficient salesperson.He kept me informed of progress every day by phone and e-mail and was extremely helpful and knowledgeable at all times so a massive thank you for all your help.
Took out a 5 year Life Line Guarantee when we purchase our 3 year old Juke, the sale person said never said we had to take it back to stoneacre for a service and MOT to keep the guarantee going. These prices are astronomical but went along with it then the car has developed an oil leak, so it went in for the service and MOT and they was asked to repair the oil leak. The garage at Grimsby checked for an oil leak but said it was coming from the Timing Chain cover and this is NOT covered under the warranty and charged us £99 for checking it out. They then said but it could be a pipe or something else, bring it back in a couple of month and we’ll check it again. DO NOT take out the cover it is not worth the paper it is written on
My car was for repair due to an accident. No courtesy car for 3 weeks, and every time I rang to check if my car was repaired or if there was a courtesy car available the lady on the phone was always rude, and unprofessional. Absolutely ridiculous the way this lady treated me during this 3 weeks. I don’t recommend at all!!!
I was nervous about buying a car. Custom video sent to my phone. Will arranged an appointment and honestly was so friendly I immediately felt at ease and confident of making my purchase.I test drove my car, purchased it and drove away in the same day. Will arranged tax, full valet, insurance and numerous coffees. Will was considerate, professional and is a real asset to Stoneacre Wolverhampton. 🙂