Website: https://www.petervardy.com
Phone: 0330 818 2688
Address:
Pioneer House
2 Renshaw Place, Holytown, MotherwellML1 4UF
About company:
Launched in 2006, The Peter Vardy Group is a family run automotive business operating across Scotland. Our Retail business has 15 physical dealerships, and we are proud to represent exceptional marques such Porsche, Jaguar, Land Rover, BMW and MINI. CARZ is our own brand of used car supermarkets, currently located in Aberdeen, Dundee, Edinburgh, Glasgow, Kirkcaldy, Motherwell and Perth. Peter Vardy Heritage, our classic car dealership, located in Edinburgh showcases some of the most iconic cars in recent history. In 2020 we opened our new state-of-the-art head office, Vardy Central which is home to our Digital Sales Division and our central support functions.
Also part of the Peter Vardy Group are our digital businesses. CarMoney the online finance broker who work with some of the biggest names in the industry and SilverBullet is the software provider of choice for the automotive industry, who supported many groups during the 2020 lockdown by providing them a platform to be able to switch their operations to online whilst their dealerships were closed.
In April 2021 we launched our Peter Vardy Leasing business, providing industry leading leasing offers across all manufacturers for both personal and business contract hire.
Our aim is to be the Best Place to Work and the Best Place to Buy, with us winning awards in both areas in recent years. Following the Covid Pandemic it has never been more important to look after our colleagues with our focus being our their Mental, Physical, Financial and Spiritual Wellbeing. Each one of our 1100 colleagues are given a Mental Health MOT and access to fully qualified team of counsellors. This year see’s the launch of Net Better Off for our colleagues, with access to a range of benefits which are chosen by them to meet the needs of their lifestyles.
Our purpose is “We Sell to Give” and 10% of the group’s annual profits go directly to the Peter Vardy Foundation which support children and young people across the UK and worldwide. In 2020 we launched our new start up charity GenZ Leaders, an online leadership programme for all school children in Scotland, which begins trials in schools from August 2021.
Our Just Cause is “Every life is worthy, the partner, the guest and those less fortunate” and we work together to ensure we live this daily through our characteristics and workstyles with 97% of our colleagues “Proud to work for Peter Vardy”.
STAY AWAY ……My wife and I bought her Citreon DS3 in May 21, hadn’ had a problem. On 4th January 2022, my wife was at work, her car fully locked, with no keys in the ignition, The lights and window wipers tuned themselves. When she went to the car, opened it, and put the keys in the ignition. The lights and window wipers turned off, and the car failed to start. In accrdance with her warranty, she called Peter Vardy who arranged for collection of the car that day,but couldn’t look at it until a week later, (As they were that busy, ) Again in accordance with the warranty, she asked for a courtesy car (Which he warranty states is guarenteed), but they said they didn’t have one, but said as soon as one is available its hers. Anyway, the recovery company came to collect the car. Before he took it, he did some initial fault finding diagnosis, He checked the battery and even try to Jump start it with his leads but to no avail. He then did further diagnostics in accordance with his report which we hold. He clearly stated that there was nothing wrong with the battery, and in his 30 years of experience, it is either the electrics or alternantor that has gone. The following week, my wife received a call from Peter Vardy, stating that they know what the probelm is. They said its not electrical, it needs a new battery which is not covered by the warranty and will be a cost to her of £230. After my wife got off the phone, she then searched her office and found the Recovery comapnies report, which clearly states that the battery was good. So, after spending 5 hours trying to get through to them, the only way to contact them was to go down. When went down there, we told them what the reovery drivers report said, They refused to believe it, they said that the battery was completely dead and thats why the car wont start and again he battery is not part of the warranty, so we agreed to pay. (Even though we stated that it a professional had stated it wasn’t the battery). The next day my wife got a call from Peter Vardy, they told her that they had changed the battery but its still not working, they have ran further tests, and indeed the problem is he fuse pannel from which she requires a new one at a cost of £130 (Again not part of the waranty) So then we argued, so why are we being charged for a brand new battery, even though the professionals report stated the battery was good, and now your saying the problem lies with the fuse pannel. Anyway, they then agreed t waiver the fuse pannel charge and fit a new one, but still getting charged for the battery (That the car didn’t need). A week later my wife got a call saying that they had changed the fuse pannel but the car still isn’t working, they dont have an electrical expert within the Peter Vardy organsiation, so they are going to have to obtain one from an external sauce, at a cost of £80 an hour, billed to us. So as you can see, even though the warranty covers electrics, they have tried to charge us for everything else, And every diagnostic they have assure us it is. Isn’t. We are now nearly 7 weeks still without our car, any correspondence. And yes even though the warranty guarentees it, We still haven’t got a courtesy car because “There are still none available”. Now people if you can tell me this is the kind of proffessional, customer services and honesty you expect from a dealership. Then knock yourselves out, but just be prepared for the warranty to not cover anything, spend hours on the phone and not get a call back, be told wrong infomation again that will cost you to fix, and you have more chance of winning the lottery than getting a courtesy car. Like i said “Peter Vardy, six month old car, warranty wont cover anything, no courtesy car and 7 weeks in and still no word”. Its absolutely disgusting that they are allowed to opeate in this Manor. So again, i cant stress enough , KEEP AWAY, KEEP YOUR MONEY, and stay HAPPY.
Beware – you’re worse off with this company than other online car sales companies who at least are upfront about what they are. Peter Vardy agents made one promise after another, when none of these materialized, I tried to get my £99 deposit returned. (I have written evidence from initial sales person to state that it would be returned.) They lied time after time about this having been paid into my account. I’m now taking this to my bank and the Ombudsman, as I hate companies with zero integrity. If you do want to buy a car from this awful company, you’d better get a full AA or RAC check first – because if your car needs anything under guarantee, I’ll guarantee that you’ll have a very hard job getting them to do anything, or turn up when they say. I’ve previously bought from Arnold Clark, and although they’re not perfect, they’re a million times better than this lot. I finally got a car from a local individual company – the difference was like night and day. Before I paid he deposit, I checked reviews on another site: it was full of positive reviews naming the sales people. You’ve got to wonder about that, eh? I wonder what incentive they gave. I was also enticed by their statement about charity. After having dealings with this company, I’d find it hard to believe Peter Vardy does anything that doesn’t benefit himself. (From decades of observation, I believe that attitudes and ethos in a company generally comes from the top.) Save yourself a lot of stress and buy elsewhere.
Aberdeen Jaguar Range Rover Branch experience. Listing and selling cars that don’t exist to get you in the door. It’s a long and horrendous experience so I’ll keep it as short as possible. 17th June – make appointment to test drive 2017 Range Rover Evoque, 33000 miles at £19000. 18th June – arrive and car is nowhere to be seen. After confusion person serving me advises it must have been sold. After the hard sell offered an alternative from Carz that was more expensive and didn’t contain any of the guarantees that comes with approved. 16th July 11am. Call in to see about test driving 2017 Range Rover Evoque, 43000 miles at £17500. Told vehicle was on site and appointment booked for 12pm. 16th July 12pm – arrive at Aberdeen Branch and car is not onsite and “doesn’t exist”. Eventually confirmed by managed that car was sold “3 months ago” and he acknowledges it is a “ghost listing”. Offers to sort us out with a deal but cannot find an equivalent car. In communication and formal complaints that follow, Peter Vardy give it the it wasn’t me and their solution is to offer an equivalent car (years, miles, spec etc all similar) for £5500 more. Seems this is a regular thing. Absolute breach of consumer protection from unfair trading regulations and trading standards have been informed. They have made no attempt to resolve the situation and now purchased elsewhere. Avoid the branch and the company altogether.
My husband and I went into CARZ Perth over a week ago now and applied for a Ford CMax on HP Finance. J, who did the paperwork promised to keep in contact with us and after two days, we still hadn’t heard anything, so we had to call her and ask for an update, this should of been our warning sign to leave straight away. The finance was accepted, we paid for the tax and a new insurance policy, setting us back over £100 and we were told we would get emailed all the information about the finance and the car from J later that day, this never happened and we had to call again to get this. Within minutes of taking the car away, we realised the fans for the air don’t work. We took the car back and they said they would order the resistor for the fan and let us know when it had arrived so they could fit it (still have no idea if it’s arrived as no one has bothered to call us). The next day we decided to drive to Ayrshire to see family, on the way there, the car came up with a red warning that the steering had gone, we lost all control of the car, nearly crashed and the car stopped. We waited over an hour for the AA to come and look at the car and they did a temporary fix on it. The following day, driving back to Perth, down the motorway, the car did it again, we were in fast moving traffic with our dog in the back and we lost all control of the vehicle again. It’s safe to say at this point, we were beyond angry and upset. We waited over an hour again for a recovery truck, who wouldn’t let our dog in the truck so we had the car removed and we were left stranded, in the dark on the side oft he road at 9:30pm. We were freezing and we had to wait over 1 hour 30 minutes for a taxi to arrive. We were cold, angry and our dog was petrified. Not to mention, my husband is a type 1 diabetic, this could of ended in a serious health emergency. If I had crashed the car and killed us, or even worse killed a family, how the hell would I have dealt with that!? and apparently your cars go under inspection before leaving the garage, I find that extremely hard to believe considering the fans weren’t even working when we got in the car. The following day we contacted CARZ again, spoke to , a sales manager there and he filled us with apologies etc etc and said that it would be fixed. We told him we didn’t want the Ford anymore and it needed to be removed from our property, as I write this email, the car still hasn’t been picked up. We cancelled the policy on the Ford and lost all the money we paid on the insurance. We went to CARZ in Perth and spoke to face to face and explained we would like another car. We found a suitable Peugeot and he said that we could have it, no problems with the finance as acceptance lasts for 30 days, and we could pick the car up the following day. We agreed to proceed and we were told everything would be fine, after forcing the warranty on us, and apparently giving us a goodwill gesture of discounting the warranty, so we go home and purchase a new insurance policy for this Peugeot as we cannot drive it out of the garage without insurance. Two days goes past and we have heard nothing, so yet again we have to call to find out what’s happened. We are told there’s confusion with the finance company as they think this is a second application for finance from us, even though it’s meant to be a swap. We received a call, stating that we may not be able to pick the car up yesterday (2/9/22) due to the finance problems like we had planned to at 5:30pm and it may be later. 5:30pm comes, we go to Peter Vardy and the car cannot be picked up, we are given a courtesy car, all well and good if we went to Peter Vardy to get a courtesy car, but we didn’t, we went there to buy a new car for our family! Today, 3/9/22, we are told we cannot have the new Peugeot as the finance company wont accept it, so we either accept the faulty Ford and give it to them to repair or give the Ford back completely and have no car at all. As someone who lives with someone who has disabilities, having a car is a NEED not a WANT and it is vital we have a vehicle. Tell me, would you like to spend £9,000 on a car that broke down twice in the first 3 days?!?! I THINK NOT! It is disgusting that we are being forced into ‘accepting’ this Ford, when we were literally led down the garden path and told the Peugeot would be ours. We purchased another insurance policy for it, which we now have to cancel, that’s another £75 down the drain! We are a young couple on a limited budget and so far in the past week we had forked out over £500 because of Peter Vardy! I am absolutely disgusted by the customer service we have received. NOT ONE PERSON bothered to call us regarding most of our issues. We have had to make every single call back to Peter Vardy Perth, what kind of company are you running?! Because of the appalling vehicle we were sold (Ford) we were left stranded on the side of the road for hours, with my dog and my husband who’s a type 1 diabetic AND STILL the manager couldn’t care less. The Ford is still outside my property, even if I wanted to keep it, no one has even bothered to come and look at it and fix it. You should be ashamed of how you treat your clients after a sale. I am now seeking compensation and I will take this complaint as high as possible and if it is not resolved satisfactorily, I will seek legal advice and also go to the media, this is not a threat by any means, just a statement of my intentions. I have photo evidence of us stranded, breakdown reports from the AA, receipts from the Insurance Policies and I will do everything in my power to ensure that this matter is resolved, a simple sorry isn’t enough to fix this now, I have been patient enough.
DO NOT USE this branch it is shocking, they after sales is a total JOKE, the excuses they come up with is down right LIES, telling you the automatic cars have squeaky breaks when driving and reversing (aye no bother lol) damage ur wheel then say no it wasn’t us, wait on them replacing a front windscreen… 4 months later very good NOT. Say they will call back …. guess what …. that right they didn’t bother and I did give them 4 days extra … Carry out work and don’t update the records, this is just the tip of the iceberg. Thanks PETER VARDY you have ruined my trust in yous but this will.not go unnoticed. I paid them in cash and once they have the money they DO NOT CARE 1 single bit
Full Service Mystery! By coincidence, I have tried on two occasions to get information on the same vehicle, 4 weeks apart. Never got past first base even though I am in the market to buy a car and Im willing to travel . First experience 8th Nov 22: I write a letter to Pater Vardy Carz- Motherwell, explaining my lacklustre experience. To whoever may not respond, I would like to inform you of why I am so disappointed with your company. After searching for a BMW 3 Series Gran Turismo via Auto Trader I came upon a car that met the criteria I was looking for. This was Sunday 6th Nov. I duly clicked the “Message the seller“ button on Auto Trader, completed a simple contact form and in the message box requested information on the Service History of the vehicle. A person texted me and asked who he was chatting with. I gave my name and explained I was wanting to see the Service History pertaining to the vehicle. He explained “ Thank you I don’t have access to the service history myself but I can certainly have the sales team contact you” I replied” yes get back to me tomorrow (Mon 7th Nov) I’m based just south of Newcastle but could come up to view the car sometime” He asked for best number and email to get back to me which I provided. He replied “perfect thank you! I will get the team in touch with you as soon as they can. “ I said “ ok sometime tomorrow will do” Texting ended shortly afterwards. I waited Monday for a call perhaps expecting a call around 10-11 am if you were busy. At almost 1 pm ( 12:49) I called yourselves to enquire about the service history. The woman who answered the phone sounded “rushed/ hurried” with not the most welcoming tone but not hostile either, it quite took me aback. I explained I was after the service history of the vehicle and had been informed someone would get back to me. She said she would look into it and replied that she had seen no message that I was to be contacted. She did say she would check the service history for me as I explained I was interested in the car. ( Had I had this information I would have driven straight up to view it.) ( In hindsight I now know this would have been a costly mistake) The woman got back to me and said she couldn’t access / find the service history, so I was beginning to think the car didn’t have one, as you have not put it up on your website. She did inform me though that the car was still for sale. So we’re almost at 1pm. She said she would get someone to call me back. By this point to be honest I was losing interest as there seemed to be either a lack of organisation (in finding the required info) or a lack of transparency (in now wanting to reveal it) as you have shown many details of the car but not the history. Who would buy a prestigious vehicle without it? At 15:39 I received a call back ( from a salesman?) asking what I was after… I explained I was wanting to see the service history of the aforementioned vehicle. He told me the car was sold, would I like info on another car? So, what a total waste of my time. 3rd DEC Im searching again for similar car- Car Wow ad comes up on google. I didn’t realise it was the same car Id been told was sold 4 weeks ago. I also didn’t notice it was Peter Vardy, just saw Car Wow. Requested Service History of the vehicle. Chat line couldn’t get it. Message to to PV Team. I receive msg saying someone will call me, I explained I dont want a call just SERVICE HISTORY DETAILS. Well, I still dont have it, cant get past first base with Peter Vardy. Its still a FULL SERVICE MYSTERY!